nJoy's powerful Conversational Commerce solution gives you incredible insight into every in‑destination guest experience.
Transform guest success
nJoy gives you a transformative Guest Success Platform to boost guests' off-property experiences.
With nJoy, you'll know what your guests are enjoying off-property that day, that week, that month.
So you can see what experiences excite them, and which most disappoint them.
It's the type of Quality Assurance you're used to on-property, taken off-property.
Including guest/vendor interactions when guests book their own off-property plans.
Extend guest success home
Guests don't have to be in‑destination to appreciate your service. Guests can leverage nJoy conversational commerce for purchases at home - enjoying the connections you arranged for them within your nJoy platform.
And as they purchase and have items delivered home, you have the channel to follow up with them to ensure all went well. And remain connected to facilitate their next stay.
Dramatically increase the number of people that consider your brand an indispensable resource - all as you continue to generate revenues for your property.
Track in‑destination guest success
Looking for important added context on a guest survey or a detailed view to help drive guest satisfaction?
Every conversation, vendor interaction, and purchase on nJoy is easily retrievable through smart search, making guest in‑destination experiences an easy and integral part of tracking, and improving, guest satisfaction.